Returns & Refunds

Our Revimus Quality Assurance team conducts careful inspection of your order before packaging and shipping it out. Our #1 goal is 100% customer satisfaction to make sure you love the final product just as much as we do.

We offer returns for product that are either defective or damaged during shipping. You may return the item(s) within 30 days of delivery hassle free. We accept returns and exchanges of unopened items returned in the original packaging, with tags attached, and free of damages and scents caused by the customer. If your order falls out of this criteria, kindly contact our Quality Assurance team at support@revimus.com so we can better assist you.

Returns

To begin initiating a return, within 30 calendar days of delivery, reach out to our Quality Assurance team at support@revimus.com. We will determine your eligibility based on the criteria below. If you are eligible, we ask that you ship our product(s) back to one of our available warehouses (will be provided to you). We simply ask for you to cover the shipping costs and provide a tracking number when it is available. Once we receive your return, our team will quickly inspect it to confirm criteria and immediately process your refund sent back to your original payment method (usually takes 1-3 business days).

• The item must be within the specified return period, typically 30 days from the date of purchase or delivery.
• The item must be in its original condition, unused, and in the same packaging as received. It should be free from any signs of wear, damage, or alteration.
• All original tags, labels, and accessories must be intact and included with the returned item.
• The return must be initiated following the store's designated return process, either through online forms, email, or direct communication with customer support.
• We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

A photo or video of the item(s) might be requested and must be supplied before the refund process starts. There are certain situations where only partial refunds are granted.

Damaged Goods

If you think your product arrived damaged, you must report it within 24 hours to our support email (support@revimus.com) with clear images or videos of the damage done by delivery so we can investigate the case and send you a brand new product.

Lost or Stolen Packages

Revimus is not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. You have within 24-48h to notify our support staff of an address change before your order is processed and shipped out.

Revimus is not responsible for lost, stolen and undelivered packages confirmed to be delivered to the address entered for an order. Upon inquiry, Revimus will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product(main device, not accessories).

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 2-5 business days).

Refunds due to Unrecognized Charges (if applicable)

In some cases, we will allow refund up to 2 days after purchase, just make sure to email us and we will be more than glad to assist you. In the rare case that we do issue a refund, shipping is excluded.

Once it is shipped out, we cannot take responsibility if it is damaged, lost or delayed. However, do email us and let us know so we can assist you regarding this issue.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email and we'll be in touch. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Before Return Shipping

In the case you are eligible for a return, you should email us first, before shipping the order to us, in order to get the specific instructions for return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling An Order

If you would like to cancel an order, please contact us within 4 hours of purchasing. You can only cancel your order within that time period.

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!